Ace 33 is committed to protecting every member's privacy. This document transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysian law.
Welcome to the Privacy Policy ace 33. We understand that your personal data is a trust you place in us, and we do not take this responsibility lightly. This policy clearly and transparently outlines how ace 33 — operating under the domain https://ace33.biz — collects, uses, stores, discloses, and protects your personal information.
This Privacy Policy applies to all users who access or use the ace 33, including those who register as members, visit our website without registering, or interact with our customer support team. By using our services, you agree to the practices described in this Privacy Policy.
We operate in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia, which grants individuals certain rights over their personal data and requires data collectors to handle personal information in a responsible and transparent manner.
Ace 33 collects various types of information in order to provide members with high-quality and secure services. Below is a categorisation of the data we collect:
Ace 33 only uses your personal data for legitimate purposes to which you have given express or implied consent. The following are the primary purposes for which your data is processed:
Ace 33 takes seriously the principle that your personal data must not be disclosed arbitrarily. We only share data in limited, strictly controlled circumstances:
Your personal data security is our absolute priority ace 33. We continuously invest in the latest security technologies and procedures to ensure your data remains protected at all times:
All communications between your browser and the ace 33 server are fully encrypted.
Multiple layers of firewalls protect the ace 33 server infrastructure from external attacks.
2FA is available to all members for stronger account security.
Third-party penetration testing and security audits are conducted on a regular basis.
While ace 33 takes all reasonable steps to protect your data, no security system can be guaranteed 100% safe. You are also responsible for keeping your account password secure and not sharing it with anyone. If you suspect any unauthorised access to your account, please contact ace 33 support immediately.
Ace 33 uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect certain functions on the ace 33 platform. Analytics and marketing cookies can be turned off without impacting your gaming experience.
Under Malaysia's Personal Data Protection Act 2010, you as an ace 33 member have certain rights regarding your personal data. ace 33 respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You have the right to object to the processing of your personal data for marketing purposes.
You have the right to receive your data in a machine-readable format for portability purposes.
In certain circumstances, you may request that ace 33 restrict the way your data is processed.
To exercise any of the above rights, please contact the ace 33 Privacy Officer at privacy@ace33.biz or via live chat. We will process your request within 30 working days. In complex cases, this period may be extended, and you will be notified accordingly.
Ace 33 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by Malaysian law:
Once the retention period has expired or there is no longer a legitimate need to retain your data, ace 33 will securely delete or anonymise the data in accordance with industry standards.
Ace 33 takes child protection extremely seriously. Our platform not permitted for individuals under 21 years of age under any circumstances.
If you are a parent or guardian who believes your child has registered an account on ace 33, please contact us immediately at support@ace33.biz or via our live chat. We will take prompt action to address the matter.
If you have any questions, concerns, or requests regarding this Privacy Policy or how ace 33 handles your personal data, please contact us through any of the following channels:
For PDPA and data rights enquiries:
privacy@ace33.biz
Response within 2 business days
24/7 Bahasa Melayu Live Chat
Available within the ace 33 platform
Response in < 2 minutes
For general enquiries:
support@ace33.biz
Response within 24 hours
Data access requests: 30 days
Data correction: 7–14 days
Data deletion: 30–60 days
Ace 33 does more than merely comply with privacy laws — we go further to ensure every Malaysian member's personal data is protected to the highest standard.
All of ace 33's data handling practices are designed and audited to meet the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) — the country's primary privacy legislation.
Your data is protected with 256-bit SSL encryption — the same standard used by Maybank and CIMB to secure online banking transactions for Malaysian customers.
Ace 33 has never sold, and will never sell, members' personal data to advertisers or data brokers. Your data belongs to you — it is not a commodity to be traded.
Through the ace 33 account portal, you can access, update, and manage your own personal data at any time — no need to wait for support team assistance.
Unlike other platforms that only provide their privacy policy in a foreign language, ace 33 offers the full document in Bahasa Melayu so that all Malaysian members can easily understand it.
Ace 33 has a dedicated privacy support team to help you exercise your PDPA rights — from data access requests to full account deletion.
Your privacy is protected under Malaysia's PDPA 2010. Register now and enjoy the best online entertainment experience in Malaysia, with the peace of mind that your data is always secure.
256-bit SSL Protection • PDPA 2010 Compliant • 24/7 Support