Terms & Conditions of Use — ace 33 Malaysia Platform

Welcome to ace 33, Malaysia's leading online entertainment platform. By registering an account, accessing, or using any part of the platform ace 33 accessible at https://ace33.biz, you hereby agree to be bound by the Terms and Conditions set out in this document.

These Terms and Conditions constitute a legally binding agreement between you (hereinafter referred to as "Member" or "User") and ace 33 (hereinafter referred to as the "Platform" or the "Company"). This document should be read together with the Privacy Policy and Responsible Gaming Guide, both of which form part of the overarching agreement framework.

Ace 33 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Members will be notified of changes via their registered email or through a prominent notice on the ace 33 website. You are responsible for reviewing these terms periodically to ensure you remain informed of the current applicable conditions.

To register and use the platform ace 33, you must meet all of the following eligibility requirements without exception:

• You must be 21 years of age or older at the time of registration. ace 33 takes the prohibition of underage gambling seriously and reserves the right to request age verification at any time.
• You must be a Malaysian citizen or permanent resident accessing the platform from within Malaysia or a country permitted by the platform.
• You must register only one (1) account only. Owning multiple accounts is strictly prohibited and will result in the closure of all associated accounts and the freezing of any existing balances.
• The information you provide during registration must be accurate, complete, and up to date. The use of a false identity or misleading information is a serious violation.
• You are solely responsible for maintaining the confidentiality of your account username and password. ace 33 is not liable for any losses resulting from unauthorised access to your account.
• You must not have been declared bankrupt or be currently undergoing active bankruptcy proceedings.

All financial transactions on the platform ace 33 are processed in Malaysian Ringgit (MYR). ace 33 does not accept or process transactions in any foreign currency.

3.1 Accepted Deposit Methods

Ace 33 accepts deposits via the following Malaysian payment methods only:

3.2 Withdrawal Terms

• The minimum withdrawal amount is RM30 for e-wallets and RM50 for FPX banks.
• Withdrawals to e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay) are processed within 5–30 minutes. FPX withdrawals take 15–120 minutes depending on banking hours.
• All withdrawals must be made to the same payment method used for the deposit, unless specific authorisation has been granted by the ace 33 security team.
• Ace 33 reserves the right to request additional verification documents before processing withdrawals exceeding RM5,000 in a single day.
• Balances obtained through fraudulent activity or breaches of these terms will be frozen and returned to the company without compensation.

Ace 33 offers a range of promotions and bonuses to members, including a Welcome Bonus, weekly cashback, free spins, and a VIP Rewards programme. All bonuses are subject to the following conditions:

• Every bonus carries a wagering requirement that must be met before winnings derived from the bonus can be withdrawn. The specific wagering requirement for each promotion is stated in the respective promotion's terms.
• The Welcome Bonus is available exclusively to new members making their first deposit. Each user is entitled to receive the Welcome Bonus once only.
• Unused bonuses that expire within their validity period (typically 7–30 days depending on the promotion type) will be automatically forfeited and cannot be recovered.
• Ace 33 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice. This includes promotions that are currently active.
• Misuse of the bonus system, including the use of multiple accounts to claim bonuses, is strictly prohibited and may result in the cancellation of all bonuses and account closure.
• Bonuses are non-transferable between accounts and hold no cash value unless wagering requirements have been met.

All games available on the platform ace 33 — including slot games, Live Casino (baccarat, blackjack, roulette, dragon tiger), and e-sports betting (MLBB MPL Malaysia and others) — are subject to the specific rules of each game as displayed within the game interface itself.

• All game results are final. ace 33 will not reverse or void the outcome of a completed game except in cases of proven technical error.
• In the event of a technical disruption or disconnection during gameplay, ace 33's system records will serve as the definitive reference for determining the outcome of any bet.
• The use of automation software, bots, or any technology that provides an unfair advantage to any player is strictly prohibited.
• Player collusion to exploit game vulnerabilities is a serious violation that may result in account closure and legal action.
• Ace 33 reserves the right to void bets suspected of involving insider information or manipulation at unusual odds.

As a member ace 33, you agree to use this platform responsibly and to comply with all applicable laws and regulations in Malaysia. You agree that:

• All funds used for wagering are entirely your own and sourced from activities that are lawful under Malaysian law.
• You must not use the ace 33 platform for any unlawful purpose, including money laundering.
• You must not threaten, harass, or behave rudely towards ace 33 customer support staff or other members.
• You are responsible for understanding the gambling laws applicable in your place of residence before using this platform.
• You agree to play within your financial means and to make use of the responsible gaming features provided by ace 33.

Ace 33 is committed to responsible gaming and provides a range of tools to help members manage their gambling habits. For more information, please visit the Responsible Gaming ours.

Ace 33 reserves the right to suspend or close any member's account, with or without prior notice, in any of the following circumstances:

• Breach of any part of these Terms and Conditions.
• Providing false or misleading information during registration or the identity verification process.
• Suspected involvement in fraud, money laundering, or other criminal activities.
• Owning multiple accounts or sharing an account with another individual.
• Misuse of the platform's bonus or promotion system.
• Upon request by the relevant authorities or under the direction of a regulatory body.

You also have the right to close your own account at any time by contacting the ace 33 support team. Members who wish to take a break or set self-imposed limits for responsible gambling purposes are encouraged to contact our customer support team for assistance.

Ace 33 takes the protection of members' personal data very seriously. All personal information collected is processed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Our platform uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers.

• Your personal information will only be used for the purposes stated in the ace 33 Privacy Policy.
• Ace 33 will not sell or disclose your personal information to third parties without your consent, except where required by law.
• You have the right to request a copy of the personal information we hold about you, request corrections to any inaccurate data, or request deletion of your data under certain circumstances.
• All financial transaction records are retained for a minimum of 5 years in accordance with applicable compliance and regulatory requirements in Malaysia.

For detailed information on how ace 33 collects, uses, and protects your data, please read Privacy Policy our complete policy.

Ace 33 provides this platform on an "as-is" basis and makes no express or implied warranties regarding the availability, accuracy, or suitability of the platform for any particular purpose. Nonetheless, we are committed to maintaining the platform at the highest achievable standard.

• Ace 33 is not liable for any indirect, consequential, or special losses arising from the use of this platform.
• Ace 33's total liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.
• Ace 33 is not liable for any losses arising from internet connectivity failures, service disruptions by third-party e-wallet providers, or events beyond ace 33's reasonable control (force majeure).
• Use of the platform is at the user's own risk. Gambling involves financial risk, and members are advised to play within their means.

Ace 33 reserves the right to amend these Terms and Conditions at any time. The latest version will always be available on the ace 33 website. For material changes, members will be notified via their registered email at least 7 days before the changes take effect. Continued use of the platform after any changes come into effect will be deemed acceptance of the amended terms.

These Terms and Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from or in connection with these terms shall be resolved through:

• Step One: Contact the ace 33 customer support team via live chat or email at support@ace33.biz to resolve disputes amicably.
• Step Two: If a dispute cannot be resolved within 14 days, both parties agree to refer the matter to a mutually appointed neutral mediator.
• Final Step: Should mediation fail, the courts with jurisdiction in Malaysia shall serve as the final forum for resolution.